CUSTOMER SERVICE   • How to Contact Us YOUR INFORMATION   • Security   • Privacy ORDERING    • How to Buy    • Paying for Your Order    • Shipping Rates & Policies    • Sales Tax    • Canadian & International Orders    • Out-of-Stock Products    • EASY Returns    • General Questions

OUR UNCONDITIONAL GUARANTEE We stand behind the quality of everything we sell. If you are less than pleased with anything you order from The Costa Rican Outpost, we will cheerfully accept it for an exchange or a refund of the FULL price of the merchandise. If you find that a product fails to hold up under normal use for a reasonable period of time, let us know what happened, and we will replace it. If you simply decide you don't want the merchandise, please return it within six months. If your order is damaged in shipment, contact us immediately. HOW TO CONTACT US top We welcome your feedback! And, yes, a real person will carefully read your comments. Please use our feedback form to submit questions, comments or suggestions. Phone: Costa Rica +001-506 257-8850 (8am - 5pm weekdays) Fax: Costa Rica +001-506-256-0586 Email: help@croutpost.com Mail: The Costa Rican Outpost Customer Service 18304 Clearbrook Circle Boca Raton, Florida 33498 USA

Q. Is it safe to use my credit card online? Will my name and order information remain private?
A. Shopping at our site is safe, and we guarantee it.
Credit card orders at The Costa Rican Outpost are processed on our secure server. All credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the "Submit" button at the point of purchase, your credit card information is transferred in encrypted form and can only be decrypted by The Costa Rican Outpost. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen. can you use a calling card on a cell phone

The Costa Rican Outpost Online Security Guarantee
Your credit card security is a priority at The Costa Rican Outpost. We guarantee the safety and confidentiality of every transaction we process. If an unauthorized charge ever appears on your credit card statement as a result of shopping at The Costa Rican Outpost, you pay nothing.

How Can We Make Such a Guarantee?
The Costa Rican Outpost uses SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet. SSL works with Netscape Navigator and Communicator (version 2.0 and newer), Microsoft Internet Explorer (version 3.0 and newer), and America Online (version 3.0 and newer). payday loans

Guarantee Details:

1. Under the terms of the United States Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of fraudulent charges. If your credit card provider does hold you liable for any of this $50, The Costa Rian Outpost will cover this entire liability for you, up to the full $50. The Costa Rican Outpost can only cover this liability if the unauthorized use of your credit card resulted through no fault of your own, from purchases made at The Costa Rican Outpost, while using our secure server. Unless otherwise expressly provided in a legal notice, the aggregate liability for the Company to you for all claims arising from the use of the Web site is limited to $50. written essays, papers.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Q. Do you share my email address with other companies?
A. No, we do not share or sell email addresses with other companies.
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

And though it's necessary to provide shipping information to manufacturers who will be sending your order to you, we've required each one to sign an agreement which states that the customer's name and information must remain confidential between The Costa Rican Outpost and the manufacturer. If you would like more information please see our Privacy Policy Detail page.

1. Find the item you'd like to buy within our Shop.
2. Select the appropriate color, quantity and size from the pull-down menu.
3. Click the Add to Cart button.
4. Confirm that correct item was added to your Shopping Cart and click Check Out.
5. Create your new Account or Login if you are a returning customer.
6. Confirm your Shipping Information and click the Purchase button.
7. Fill in your Credit Card Information and press Purchase.
   (Your credit card information is encrypted for your security.)

Q. How will I know you've received my order?
 A. You will receive confirmation of your order by e-mail. Please print or make a note of your order number for future reference. You can use that number for tracking your order through our online system.

Q. What forms of payment do you accept?
A. We accept the following credit cards for online orders:
American Express, Discover, MasterCard, and Visa.We do not accept checks, money orders or C.O.D.

Q.When will my credit card be charged?
A. Usually within one to two days after you place your order. Your card is charged when the order ships, and in most cases – depending on monogramming or alteration requests – this means one to two days after we receive your order. If your order contains backordered items, the backordered portion will not be charged to your account until shipped.

Q. Where do I enter my coupon code?
A. You'll be able to enter the number as you check out, prior to entering your credit card information. Look for the button, "Redeem Promotion, Gift Certificate or Coupon."

Q. Can I redeem more than one promotion per order?
A. We're sorry; we allow only one promotion per order. Also, a promotional code you enter manually at checkout will override any promotion associated with a banner or other online advertisement.

Q. How do I enter a new shipping address when placing an order?
A. You can either enter the change in “My Account” or during the ordering process  we'll ask you for that person's shipping address.

Q. Can I change a shipping address once I've placed an order?
A. We're sorry, shipping information cannot be changed once your order has been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.

Q. How much do you charge for shipping?
A. We ship exclusively UPS.  However because we are shipping from Costa Rica, the shipping rates are a bit more. The shipping charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery.

Q. If packages arrive separately will I be charged an additional amount?
A. Many products ordered from the Costa Rican Outpost are shipped directly from the company that manufactures the product, so if you order more than one item, each may arrive in a separate package. However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.

*All prices are quoted in U.S. dollars and additional costs may be incurred for large and heavy items. Order processing takes 24 hours, so shipping times should be added to the processing period. Shipments are only delivered on business days.
**IMPORTANT! International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges.

Q. Should I contact you or the carrier with questions about my package?
A. If you have general questions about the delivery of your order or if you're wondering about the status of a backorder, please contact us. For questions about arranging a delivery time, please contact the carrier directly. (You can refer to shipping confirmation in your email to determine which carrier is handling your order.)

Q. What type of shipping service do you use?
A. Items are shipped via UPS, FedEx, or Trans-Express. These curier services do not deliver to P.O. boxes, so we need a street address, or if using a rural route number, a complete address and the nearest crossroad. A phone number is required for all furniture, and rush delivery orders.

Canadian Orders: Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 3-10 days.

International Orders: Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card.

All orders are processed between 8 a.m. and 5 p.m. (CST), Monday through Friday. Your order will be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.

Q. When is my credit card charged after I've placed a backorder?
A. Your card is charged when the backordered item ships. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. The backordered portion is charged to your account when the item or items ship.

Q. What method of payment do you accept for backorders?
A. If your order includes a backordered item, payment must be by credit card. We apologize for any inconvenience, but we cannot accept gift certificates or The CostaRican Outpost Visa coupons for these orders.

Q. Where should I ship my return?
A. Please use the appropriate address from the following list. (Refer to your packing slip – or see the next question – for detailed instructions on what information to include with your return.)

From the U.S.: Ship returns to:
The Costa Rican Outpost
Returns Dept.
18304 Clearbrook Circle
Boca Raton, Florida 33498
USA

Q. What information should I include with my return?
A. Please follow these steps:

1. Write a note telling us how you want to handle the return.
   Would you like us to exchange the item, issue a Gift Certificate, issue a refund or credit the card originally charged, or other (please explain)?
2. Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, etc.).
3. Specify the name and address to which we should send your refund or exchange.
4. Please give us an email address, fax number or telephone number (specify day or evening) in case we have questions.
5. Ship your return to us (see previous question for address).

Q. What if I have a problem with an order I've received?
A. Please contact us if you have questions or need assistance with an order you've received. If you need to return an item, please refer to your packing slip or the returns instructions above.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at The Costa Rican Outpost. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)

Q. Can I make an exchange online?
A. We're sorry; we are not able to process exchanges online. Please refer to your packing slip for information on returns/exchanges, or contact us for further information.

Q. How long will it take for me to receive my exchange?
A. Exchanges shipping to United States addresses are usually delivered within two weeks. Due to longer delivery times, exchanges shipping outside the United States usually take from 4-6 weeks.

Q. Can I order a new item now and return the original item later for credit?
A. Yes, but we'll need to charge your credit card for the second item (we'll waive the shipping charge). Once we receive your return, we'll credit your credit card for the cost of the original item, minus shipping. Please contact us to arrange this.

Q. Can I return or exchange merchandise if I don't have the original receipt?
A. Yes, we'll accept your return without the original receipt. We encourage you to include the receipt if at all possible, in order to help us process your return more quickly. If you do return an item without the original receipt, please help us speed processing by telling us where and when you purchased the product.

Q. To order, does my browser need to be set to "accept cookies"?
A. Yes. Your browser has to be set to accept cookies before you can place an order at The CostaRican Outpost. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu. For more information about cookies and how we use them, see About Your Privacy.

Q. What is the Shopping Cart?
A. Just like a shopping cart in the physical world, the online Shopping Cart is where you place all the items you'd like to buy. Click the "Add to Shopping Cart" button for any item you'd like to order, and we'll place it in your cart for you – and show you a list of everything that's currently in your cart. When you're ready to place your order, just access your Shopping Cart and click the "Checkout" button.

Q. What if I have a problem while placing an order?
A. Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you're not sure about what to do next to complete your order, try beginning at your Shopping Cart. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact us.